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Error trying to run Epicor client first time

  • 6 October 2022
  • 8 replies
  • 165 views
A
  • Anonymous
  • 0 replies

10.2.700.21

We have a third party that will be accessing our Epicor servers in Azure from PCs connected through a ZScaler tunnel. We’ve installed the Epicor client from the front end server, however when we try to run the client as an Administrator on the PC we get the following error:
Application: Epicor.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.IO.FileNotFoundException

at Epicor.ServiceModel.Trace.ClientTracing.UserTracer…cctor()

Exception Info: System.TypeInitializationException

at Epicor.ServiceModel.Trace.ClientTracing.UserTracer.get_DialogException()

at Ice.Lib.Epicor.Main(System.String[])

Faulting application name: Epicor.exe, version: 3.2.700.0, time stamp: 0x5f4d5151

Faulting module name: KERNELBASE.dll, version: 10.0.19041.2006, time stamp: 0xa5d20e5c

Exception code: 0xe0434352

Fault offset: 0x0012cc12

Faulting process id: 0x2e1c

Faulting application start time: 0x01d8d9c23d82a7d3

Faulting application path: C:\Epicor\ICE3.2.700.0Client\Client\Epicor.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 9fbb2cee-a8d4-4cab-868e-e727750793bf

Faulting package full name:

Faulting package-relative application ID:

I’m not a sys admin, first time we’re trying this scenario. Anyone have an idea why this isn’t working?

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Best answer by bnestel 10 October 2022, 20:45

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8 replies

B

John,

Have you verified that Kernelbase file exists? Can you run other common applications on the PC? Check to see if all the Client folder/files were properly installed too.

Have you verified the correct .NET version is installed for Classic/Modern or Kinetic?

Are there any other Security settings blocking specific functions or access to files?

 

Just some items that pop up first.

Bill

 

A

Bill, where can I find the correct version of .Net for 10.2.700? Does the Install Guide have prerequisites?

B

Yes New Install Guide, Chapter 10 lists the Client install instructions.

 

 

A

I’ve verified the user is on Win 10 version 21H2 and has .Net Framework 4.8 or later installed. What security does the client need on the client PC? Also, do you need to have access from the client PC to the server for extracting the client files when running the first time?

B

The Client PC usually needs to have Admin rights to be able to pull down the new patch files the first time and in each time a new patch level is found. At each log on the Client will go back to the server to verify versions and if higher found on the Server it will attempt to start to update the Client by pulling in the ZIP file and then auto extract and install.

First time install we usually log onto the Client as Admin and then navigate to the server install program to ensure the correct parameters. Subsequent log on verification checks are permitted to that server drive housing the update files.

 

 

A

Bill, the clients that we’re trying to get installed are in a different network than our servers, so login as an Admin of our network is not practical. What can we do to ensure they’re able to access the Zip file and be able to perform the version checking?

B

Have you considered installing Virtual Desktop on your Azure server and just then providing RDP access to it for the 3rd party to use? That way all the updates are then within your network/domain and you don’t need to setup outside?

During the last few years with users accessing on premise systems while working from home using RDP to their office PC or to a Virtual Desktop was used to eliminate the need to install clients to the local devices for users. This was also via VPN so security to Azure was also upheld while some also used 2FA inconjunction for added security.

 

A

We are going the Virtual Desktop route, as it provides security control for our environment.

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