Initial Top 5 Points Identified: Please Elaborate

Thanks Panel for your inputs.  We have the survey results back and the top 5 points are shown below.  PLEASE ELABORATE by adding any words of explanation under any and all points, which may help to inform Epicor of the reasoning behind our choices.  For example, the fourth one, access to a software area champion, is more fully described.  However, the first one; why would it benefit the user community for Epicor Development to take more time between releasing major versions?  And on the last point, known issues list, they do provide what claims to be a Known Issues tab in the PDF release notes.  Is this list inadequate and why?

Thanks in advance!
...Monty.

Allow customer base to keep pace with change - Longer support windows for major versions, More time between major versions.

Provide a one-off fix in some cases - Perhaps a micro-patch, prior patch level, or managed workarounds rather than insisting that a customer upgrade immediately before getting to a fix. Sometimes getting a fix is urgent and upgrades are either in the works or not in the current-year budget.

Listen to the customer - Read every word posted in an open case by the customer. When you feel yourself asking for an online session in the first minute of a call, take a breath and listen again.

Access to a software area champion - This would be a SME within Epicor, in addition to the currently-assigned support person, whose role is to answer brief questions about how the software is supposed to work, to customer and support person alike. Those individuals with years of experience in a specific area of the software such as MRP or GL posting. We've seen this happen informally.

Provide a list of known issues with each update.

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Best,
.....Monty.
Monty Wilson ERP Developer
ERP Developer
Black Horse LLC
Houston TX
832-399-4643
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