We have a one-off situation and need some input on the best way to create a transaction in Epicor. We purchased a piece of equipment from one of our customers. In lieu of payment, they requested a credit on their account to be used towards future invoices. We initially processed a Misc Credit Memo and changed the GL code with the intention of preventing it from hitting sales reports. However, the credit memo appears on all of the Epicor sales reporting options (i.e. Sales Analysis.) We will issue a debit memo to offset this transaction.
How do we get the credit balance on to the customer’s account without impacting sales? We do not use the deposit payment function, but from what we are reading, we would need to tie the deposit to an order (which we do not have yet.) We have also considered creating a Cash Receipt and posting an Unapplied Receipt on the customer’s account to be applied as needed. (We would adjust financials accordingly since zero cash was received.)
Is there a better option to handle this situation? If not, which of the two scenarios above would make the most sense?
Thanks in advance for your input!