Question

Help Menu Access for all users

  • 15 November 2021
  • 4 replies
  • 372 views

Userlevel 1

We are on 10.2.500.35 and the Help menu is not accessible for anyone but me it looks like. I have the Company Maintenance url setup the same as what the KB0046362 (https://help.epicor.com/102500) shows for our version but get the 

403 - Forbidden: Access is denied.

You do not have permission to view this directory or page using the credentials that you supplied.

 

Not sure how long this has been going on since I use it with no issues. Please advise what I have to setup differently on our system so all users can access the help screen


4 replies

Hi, this error is from a conflict with a cookie that gets put down by some web sites. 

The fix is to clear cookies basically, but more detailed instructions are in the KB article on EpicCare here: https://epiccare.epicor.com/epiccare?id=epiccare_kb_article&sys_id=c0be783f1ba4e810533a63d07e4bcb8b

Post back please, if you are still experiencing issues, thanks. 

 

 

Userlevel 4

@clloyd  a note of thanks from the EUG for providing an answer in our forum!

 

All best

..Monty.

Hi guys, @clloyd can you please pass on the KB Article number as the shortcut didn’t work.

 

Thanks, Ross

Userlevel 2

KNowledge base article is 

KB0106354

 

(the trick to use these links is to login to Epicare and THEN click on the link.)

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