Replies posted by saugustine

7 Replies

S
saugustineParticipating Frequently
asked in Americas - Wisconsin

Maintenance Management Module Setup

Sue,I had a Demo with our Epicor Rep yesterday.  Like what this module has to offer.  I hope we can get this one on the books in the near future.  I appreciate the feedback.  

7
S
1 year ago
S
saugustineParticipating Frequently
asked in Americas - Wisconsin

Maintenance Management Module Setup

We just received the quote.  We have a Demo set up for Friday.  I have been reading into your previous posts and watched the first quarter of the 2WTech demo late yesterday.  We are currently only at 2 locations, but we have been growing rapidly this past year.  We need a more organized method of keeping up on all of the maintenance and scheduling needs. When you say the Second Path - what do to mean?  

7
S
1 year ago
S
saugustineParticipating Frequently
asked in Americas - Wisconsin

Maintenance Management Module Setup

Generally, installing and configuring the Modules goes relatively smoothly with a walkthrough if provided. It is just the learning how to use them afterwards.  Epicor likes to get those consulting dollars watching installations.  Let me know if you hear anything.  

7
S
1 year ago
MichelleLeigh
MichelleLeighNew Participant
asked in Americas - Wisconsin

Complete/Closed jobs showing back in Time Phase

Can anyone confirm what version they are currently running that are experiencing this issue?  

5
S
1 year ago
MichelleLeigh
MichelleLeighNew Participant
asked in Americas - Wisconsin

Complete/Closed jobs showing back in Time Phase

Can anyone on this thread confirm whether or not they are experiencing this issue after patch update 10.2.600.40?   Per Epicor - This is a known bug that has been somehow not shown up after release 600.40.  However I would like to have confirmation from actual users.  Any info would be greatly appreciated.  Thanks in advance and enjoy the weekend! 

5
S
1 year ago
MichelleLeigh
MichelleLeighNew Participant
asked in Americas - Wisconsin

Complete/Closed jobs showing back in Time Phase

Michelle, You are not alone. We have been dealing with this issue for quite some time which has been quite frustrating.  We too have been given a Data fix to take care of the issues as we find them.  Unfortunately this is not really a fix in my opinion.  My most recent Epicor Support ticket claims that the issue has been resolved as of Patch 10.2.600.40.  We are currently at 600.26.  I questioned it as there is nothing listed in the patch documentation that the issue was specifically resolved.  The answer was that since, it is a ‘bug’ that they have not been able to manually reproduce on a consistent basis, it was not something that they could troubleshoot.  This is the same excuse I have to keep giving end users as it doesn’t seem to have a rhyme or reason as to why it happens.  There is a ‘workaround’ that can be used via creating an updateable dashboard that can show where there may be issues.  See KB Article KB0029987.  ( I have not used this method )  I will be patching up to 10.2

5
S
1 year ago
S
saugustineParticipating Frequently
asked in Americas - Wisconsin

Single Sales Order, Separate PO per Line

Bill - As I have received information from the team, I keep going back to the Project Module.  That is a ‘No Go’ for now.  I even created a UD field to track the Press Number which would basically serve as the Project Number.  However - Thank you for the Reference Field suggestion.  I think this may solve the issue of tracking the PO numbers, however, it is now a matter of convincing sales to change the current process of how orders are entered for this customer.  Thank you again for the quick response.  

2
S
1 year ago
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