We are seeing different owners autopopulate when creating a new case.
Below is me starting a new case, and it has my user ID.
Anyone have any idea the logic being this field?
Userlevel 1
Hello,
The logic is explained in the Help :
Creating Cases – Kinetic 2022.1 (zendesk.com)
Of course, you are able to modify this logic with BPM & Apps Studio.
Let me know if this answer your request,
Thierry
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