Information Worker is the interface that logs emails to CRM. But IW only runs on a pc, not on a phone. Does anyone know of an app or a means to enable logging of emails sent from a phone. For most other CRM packages (e.g. Salesforce, ACT, etc.) that’s a given. Outside sales people often send as many (or more) emails from their phone as from their laptop. We’re losing lots of valuable communications by not capturing emails sent from phones.
A related thought: we’re also looking for a means to capture INBOUND threads to email conversations. IW only captures OUTBOUND emails.