We have had this happen twice in approx six months. Fulfillment workbench will be empty, previously thru the day orders will be going thru populating the workbench, however there came a time when the next time a user checked, it was empty. No changes to the system or processes that we are aware of, we are Epicor cloud kinetic environment. We check, and we have orders that should be in the fulfillment workbench, ready to fulfill is checked, etc. We aren’t doing anything different then when everything is working.
Then after some time, this time it was less than an hour, but the first time (six months ago) it was a few hours, it will let new orders that are entered, they will show up in the workbench. Previous Open orders (that are still open) are not showing up in the workbench.
The only way we have found to get them into the workbench, was to change the shipby date, save (we do change it back and click save again just to keep the order information correct), and then the order will show up in the workbench.
Whatever is happening, it does affect open SO, open PO, open transfer orders, so it is a huge impact, and takes us a while to get it all straighten out. Thankfully this has only happened twice, but i am trying to be proactive to prevent, but have no idea why it happens in the first place.
Epicor Support doesn’t have any ideas why or what would stop the workbench from getting orders that are ready to go into the workbench, we haven’t been able to get support into the environment before the initial issue goes away.
I am curious is anyone else has had something like this happen before? and if so, did you happen to figure out what the catalyst was to start the whole thing.
Thanks for any insight anyone can provide.
Have a great day.