We are working through Service Calls in Epicor. We have the part setup for serial tracking and the correct mask.
The Issue: When I create a service call and enter in my part number, it is looking for a serial number. The service part was manufactured in the Legacy system and has a serial number that is not in Epicor. What is the best method for getting this old serial number in the system. We can create the service call without selecting a serial number that doesn’t exist.