We have recently upgraded from Epicor 10.1 to Kinetic 2022 and our Software maintenance is due for renewal later this year.
With ever increasing costs of Epicor's maintenance contract, we are under pressure from finance NOT to renew the maintenance contract going forward.
We have already negotiated with Epicor what is the cheapest we could drop down to, including dropping modules that we do not use or are not business critical but the pricing is still prohibitive.
Does anyone have any experience of using Epicor WITHOUT an active Maintenance and Support agreement?
The thought is that for general applications help we can reach out to consultant subcontractors, but if we do experience a "business critical" issue, are there any options out there for ad-hoc support (paid hourly)? Like for things that we may need a data patch for?
We are currently being told that Epicor do not offer this without a maintenance contract and that other partners will also be the same? Does anyone know if this is the case? And are there any other options out there?
Thanks.