For credit card customers we follow the industry standard of authorizing the card at placement of order and then Epicor will process the Delayed Capture at the time of shipping (which allows for reasonable amount changes for added freight and taxes). Our problem comes when the time between order placement and shipment extends -- especially beyond 30 days. Authorizations expire at different times per the bank who issued the card. How have others handled this issue?
we typically recommend to customers that are doing this to take a deposit rather than do a pre-auth for something that is this far out for the precise reason you are talking about in that the auth will expire. Our standard solution though will automatically try to hit the card as a fresh sale if it sees an expired auth as it goes through that fulfilment process but there is still a chance that the card holder no longer has those funds available which will present an issue. However for customers that are insistent on doing it this way we have also written customizations for people that will automatically drop and re-auth every 7 days to avoid this issue altogether.
Hope this helps.
-Matt Rogers, Century Business Solutions
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