Solved

Deleting Attachments on Sales Orders

  • 16 February 2021
  • 6 replies
  • 174 views

I’m on ERP10.1.400.38 and am trying to delete Attachments from Sales Orders.

 

On Sales Orders where there are multiple Attachments I’m able to delete all but 1 of the Attachments. On Sales Orders where there is only one Attachment, I cannot delete it at all. 

I have right clicked on the Attachment in the ‘tree’ and selected ‘Remove’ and saved the order. I have gone to the Attachments tab, selected the Attachment and clicked the Delete button. Then saved the order. 

Nothing deletes the Attachment.  Is it just me? What am I doing wrong?

Karen

 

icon

Best answer by kskipper 16 February 2021, 20:40

View original

6 replies

any message in the event viewer?

Are you in the cloud or on-prem? Depending on which one, you may need to delete off the server where it is stored.

We are on-prem and it doesn’t matter if the file is on the server or not. I’ve tried it both ways. Delete the file first and then attempt to delete the Attachment link AND attempt to delete the Attachment link first while the file is still on the server.

 

Event Viewer?  I’m not familiar with the Event Viewer.  

goto application server > acces event viewer > go to epicor applicaiton server to review if any error

No errors are showing in the event viewer.

 

I searched on epiCare and found this. 

 

Problem PRB0104620 corrects this issue. Any version after 10.1.500 should no longer have this issue

 

I guess we are stuck with these attachments until after our upgrade.

Reply