Kinetic 2023 Cloud w/ ECC Magento Website and we do not use Epicor’s Payment module.
We had an online customer place an order at the end of June and their cc expired in June. Their order was paid for (authorized and captured) at point of sale and settled at close of business that day.
Now that we have the goods in stock, and it is July, we want to ship the order, but it is on order hold. We cannot take the order off of order hold because we get the error: “Exp. Month and Exp. Year must be in the current month or in the future.”
We cannot edit the expiration date of the card (or any info on that tab).
Long story short, we need to process and ship this order and can’t.
Does anyone have any suggestions? We already have a ticket in with support, but it’s not going very well.
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