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Way to Get Around CC Error? Exp. Month and Exp. Year must be in the current month or in the future.

  • 7 July 2023
  • 3 replies
  • 61 views
I

Kinetic 2023 Cloud w/ ECC Magento Website and we do not use Epicor’s Payment module.

We had an online customer place an order at the end of June and their cc expired in June. Their order was paid for (authorized and captured) at point of sale and settled at close of business that day.

Now that we have the goods in stock, and it is July, we want to ship the order, but it is on order hold. We cannot take the order off of order hold because we get the error: “Exp. Month and Exp. Year must be in the current month or in the future.”

We cannot edit the expiration date of the card (or any info on that tab).

Long story short, we need to process and ship this order and can’t.

Does anyone have any suggestions? We already have a ticket in with support, but it’s not going very well.

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Best answer by info 12 July 2023, 14:04

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Liz - Epicor Kinetic Cloud w/ ECC Magento Store Integration Admin

3 replies

M
Userlevel 2

Dear Liz, 

Hoping the funds processed through the shopping cart software have cleared to your bank.  You may need to cut over your live database to a sandbox area where you can try different approaches to getting your transaction changed into some other payment method that can be documented to your Finance department in a way that’s acceptable to them.  In Epicor Kinetic Test, you can follow the GL events and make sure it will go through to post in an acceptable way.

 

HTH

..Monty.

I

Yes the funds settled at the close of business the same day. We really needed to ship the order so I ended up creating an updatable BAQ to uncheck order hold and to change the expiration year on the credit card. Even though we were not able to edit the order itself, the updatable BAQ did ram the changes through and we were able to commence with shipping, closing and invoicing the order. thank you.

Liz - Epicor Kinetic Cloud w/ ECC Magento Store Integration Admin
M
Userlevel 2

Thanks for the update Liz!  Although not a fix, this workaround may be the closest thing to an answer we’ll get here.  You can mark your own response “best answer” above if you like.  So glad to read the uBAQ was able to get you through this.  I keep thinking that any company that accepts orders on the last business day of a CC’s valid period, or when a CC expires over a weekend or holiday, this issue would occur.  So it feels like a solution or workaround from Epicor should have been sent to you.  Of course, normally a bank sends a new card well in advance of the old card’s expiration.  So maybe it’s only the procrastinator customer who will buy with the old card on the last day.

 

Best,

..Monty.

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