Topics started by shipping

5 Topics

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shippingNew Participant
asked in Americas - Ohio Northern

AR invoice allocated deposit amount in error

Hello.  When we take upfront money from cash in advance customers we receipt it as a New Deposit Receipt and post to an Accounts Receivable - Prepayment  account.  My situation is that I posted a New Deposit receipt for a prepayment of a sales order but the  amount collected was in error and the customer needed to pay less than originally collected.  I issued a reverse receipt to cancel the erroneous amount receipt and issued a new New Deposit Receipt in the correct amount.  Now, as I am invoicing, the calculated invoice total is the amount of both deposit receipts and not zero as it should be once the deposit is applied.  I am unable to make any changes to the allocated deposit amount in AR invoicing.  On the accounting side my Accounts Receivable - Prepayment schedule reflects the offset of the $4,769.82 payment and reversal.  It’s when I try to invoice the allocated amounts are messed up.  I could post this invoice as is and issue a credit memo to clear the customer’s account but I

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S
1 year ago
S
shippingNew Participant
asked in Americas - Ohio - Columbus & Cincinnati

ERP 10 VERSION 10.1.600.18 NEEDS TO UPGRADE TO QUICK SHIP

ERP 10 VERSION 10.1.600.18 NEEDS TO UPGRADE TO QUICK SHIP. HAS ANYONE MADE THIS CHANGE? PLEASE PROVIDE DETAILS FOR THE UPGRADE FROM ERP 10 MANIFEST TO QUICK SHIP. WE ARE SET UP FOR ON PREMISE NOT THE CLOUD.IT HAS BEEN OUR EXPERIENCE THAT THE UPGRADES DO NOT GO WELL. WHAT DID YOU EXPERIENCE UPON COMPLETION OF THE UPGRADE?

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S
1 year ago
S
shippingNew Participant
asked in Americas - Ohio Northern

EpicCare Portal

How do I update the Epic Care portal to allow me to use the drop down arrow options? I’m trying to create a new case but I’m not permitted to complete the case as the options are related to Epicor 9 not Kinetic (ERP 10).

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S
2 years ago
S
shippingNew Participant
asked in Americas - Ohio - Columbus & Cincinnati

New Employee Epicor login and password

I need instructions on how to add a new employee to Epicor with a login and password.  Thank you

1
T
2 years ago
S
shippingNew Participant
asked in Kinetic & Epicor ERP

Time Phase Feature

If you enter a part number and get to the time phase it tells if there is an open po for it or if it is on a sales order.  I would like to see if its possible to add a job to this feature in ERP 10.  Currently, for example, Part L1049, or 40# liner shows how many po’s and msi are due in, but it does not show all the msi currently allocated for jobs that need coated. Adding this would make forecasting purchases much easier. Please let me know if this can be done. Thank you.

5
D
2 years ago
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