Topics started by nicky.hopkins

7 Topics

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nicky.hopkinsKnown Participant
asked in Kinetic & Epicor ERP

Sales code for a service

hi folkscan anyone advise on the best way to setup a part that we can use to sell a consultancy type service? hence non stocked, non manufactured, not bought in etc but will have a pre agreed cost associated with the “part” to our customer its not something that we normally do, so i dont want to go down the road of full service management etc any ideas? mal 

7
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9 months ago
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nicky.hopkinsKnown Participant
asked in EMEA - UK

Docstar: customer contact email

 hii have setup customer shipment ssrs document to be routed using Docstar, which basically emails it off to a hardcoded email address at the moment. what i want to do, is pick up a contact called “shipping” based on name or function as per below, and use its email address for email delivery above i setup the field in the worflow to set “To” = email address when Func = shippingbut i never get the email when i use logic like this any ideas for me? mal

1
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1 year ago
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nicky.hopkinsKnown Participant
asked in EMEA - UK

Print customer shipment with attachments

hiwe are going to use EMWW to capture customer signatures etc for order delivery which attach to the customer shipment on Epicor - we use docstar to store the attachments question is, how do we print a shipment/delivery note report with the attachments - to show the signature date/timestamp etc? thanks mal 

1
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1 year ago
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nicky.hopkinsKnown Participant
asked in EMEA - UK

sleeping sql transaction build up

hi folksepicor V 10.2.4 sql 2016we are just doing some investigating into our epicor sql database, and what i have noticed is that epicor continuously builds up sql transactions that do not close but sleep waiting for the next transaction. in the past 3 days we have over 500 such transactions has anyone else seen similar activity? did you get to the bottom of why this happens?thanks mal

6
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2 years ago
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nicky.hopkinsKnown Participant
asked in EMEA - Europe

EMWW Proof of delivery setup

hi folksanyone out there using emww for proof of delivery, and be willing to discuss there setup?basically i am using a 4g device to test, and i can see traffic reaching our app server, but it gets rejected so i would like to know what certs etc you used and where they are installed server/device to allow for comms?any help appreciated cheers mal 

1
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2 years ago
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nicky.hopkinsKnown Participant
asked in Kinetic & Epicor ERP

EMWW 2d barcode scans

hiif we have a 2d barcode on our product, how can we configure emww/epicor to find the relevant data when we scan the barcode?eg if we do a Part tracker scan in emww and our 2d barcode had  partcode, creation date and lot number details stored, how can emww be configured to look for the Part code data? i do see an option in emww scanner settings for “dividing characters for multi-id barcodes”but i don't see how that provides structure to the scan? 

5
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2 years ago
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nicky.hopkinsKnown Participant
asked in Kinetic & Epicor ERP

Drop Shipment packing slip

hii am testing the drop shipment process which seems to work well, the only issue i have is, i see no method of sending the packing slip to the customer via email etc can anyone advise? mal 

1
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2 years ago
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